IT Support Townsville

Proactive Network Maintenance

A fire suppression system...


Do you just seem to fight fires with your network and nothing else? Our Network Maintenance Service locks in a schedule of proactive maintenance for your system, preventing the problems that you can't afford to have before they occur.

 

Your business will get priority I.T. support on top of its regular schedule of onsite attention. It's all designed to keep things running at their optimum level, all of the time. You'll have a dedicated team of Network Engineers to call your own, who'll maintain and support your systems at times and intervals determined by you. And you'll always have access to a dedicated Account Manager for day-to-day contact.

Monitoring and Management: OnBoard I.T.’s Pre-emptive Care

Pre-emptive Care prevents downtime and secures corporate data across your entire network, including mobile devices if necessary. Our scheduled maintenance, upgrades, and pre-emptive server analysis prevent interruptions that can be so costly to business operations.

 

Engineers respond to critical alerts around the clock minimising impact on productivity. Direct system patching and updates for PCs and Servers ensure ongoing optimal performance. Clients enjoy greater efficiency through our asset management system, network visibility, responsive staff support, malware protection, anti-virus reporting, and employee access to technical support.

 

All backed up by our SLA guaranteed response time of 60 minutes or less which ensures a prompt response when you're experiencing a critical issue.

Pay as you go support

If an ongoing commitment isn't what you're looking for right now, we're happy to help!

 

Be it Network, Server, Desktop of Mobile Device Management, we have an engineer waiting for your call! We're happy to help you in person, over the phone or via our remote support toolset.

Need a bigger team?

OnBoard I.T.'s onsite support enables clients to respond quickly and intelligently to evolving business demands and technology advancements without the additional cost of an expanding IT headcount. Our onsite engineers allow IT managers to remain focused on core responsibilities while delivering cost-effective solutions.

 

Whether you need extra technical expertise on a long or short-term basis, we can deliver the services you need including: complete seat/device management solutions, hardware and device management, installation, procurement, staging and configuration and delivery and integration.